SONY has been forced to issue a statement for customers in the US after a portion of their new Playstation 4 consoles experienced troubleshooting problems.
The console, which sold over one million units in the US within 24 hours of its release on Friday, is Sony’s entrant in the battle of the next-gen consoles.
Several forum users complained of a blinking blue light flashing on their device, resulting in a lack of both video and audio signal.
One user posted: ‘Mine just blinks blue and I don’t get any audio or video. Tried all four of my HDMI cables and checked all of the settings on the TV.’
Sony believes the problems stem from a number of possible sources, including television compatibility and complications with the power supply of the console itself.
The solution offered by the Japanese electronics company involved holding the power button on the front of the PS4 for at least seven seconds and switching it off completely.
In response to discussion on the forum Sony posted that the issues were ‘within our expectations for a new production introduction’.
The company estimated that less than 0.4% of the shipped units suffered the problems reported.
Sony reiterated that the ‘vast majority of PS4 feedback has been overwhelmingly positive’ and they were looking forward to releasing the console in Europe and Australia at the end of the month.
The console’s main competitor, Microsoft’s XBox One, will be released this Friday. Sony expects to sell five million consoles by March 31st.